FAQs
Account Opening
What documents are needed when opening a trading account with TAF?
Documents needed when opening a trading account are:
1 copy of photocopied IC (front and back)
3 months of latest active bank statement
1 set of application forms (forms can be obtained from this link)
What are the trading platforms provided in TAF?
TAF currently only provides Quick Screen Trading (QST).
What products does TAF offer?
As of now, TAF only offers Bursa derivatives products. TAF will keep clients posted whenever there are more products offered in the near future.
How many days will the account opening process take?
The account opening process will take approximately three (3) working days.
Does TAF accept digital signatures on application forms?
Yes, TAF accepts digitally signed forms.
What is the TAF hotline?
Dealing : +603-20724832
ITD
(Day time– 8:00 am – 6:00am) : +603-21679799
(Night time– 8:00 pm – 11:30 pm) : +603-21679339
Performance Margin
What is the performance margin practice in TAF?
In TAF, we practise full-margin trading for all Bursa derivative products. The margin rates are in accordance with Bursa margin requirements.
Currently, the required margin is as follows (it is subject to change):
FKLI: RM 4,000/lot
FCPO: RM 7,000/lot
What if I want to trade intraday with a lower required margin?
A lower intraday margin is subject to management approval on a case-by-case basis.
How many days am I eligible to hold position when my margin account is below the requirement?
Clients can hold T+3 if and only if the client’s margin account is above 50% of the required margin. Any margin accounts lower than 50% will be subject to TAF foreclosure prior to the T+3 margin call.
How is the margin call calculated?
The margin call is calculated based on the following calculations:
Cash balance — unrealized losses = equity balance;
When equity balance < required margin, margin call will trigger.
What if I did not close or deposit the margin call?
When a client does not act upon the margin call, TAF will exercise its rights to foreclose the client’s position even if the margin call has yet to reach T+3. The decision is in the hands of TAF to determine the right course of action.
After-Hour Night Trading (T+1)
What is after-hour night trading (T+1)?
After-hour night trading is an extended trading hour a day before the next trading session. The aim is to sustain growth momentum by enhancing infrastructure to improve the price discovery of Malaysian derivatives products and attract international market players.
What is the trading time for the extended hour trading?
The trading hours are from Monday to Thursday, 9:00 PM to 11:30 PM Malaysia Time for all products and until 2:30 AM for all equity and selected commodity products. The night trading will cease if the next trading day is a public holiday.
What are the FCPO night trading hours?
FCPO night trading hours are from 9:00 PM to 11:30 PM, Monday to Thursday (except public holidays).
If I deposit funds to TAF during night trading, will TAF entertain the deposit?
Yes, TAF back office will update the client’s deposit at the cut-off time of 11:30 PM. Any deposits made after the cut-off time will be updated on the next trading session.
What about withdrawals during this trading session?
Regarding withdrawals submitted during the night market, the back office will only process them on the next trading day before 10:00 AM. Any withdrawal after 10:00 AM will only be processed on the next working day.
How is the margin calculated during this trading session?
Any open position after 6:00 PM will be considered T+1 in night trading. It is because night trading is an extension of the trading session for the next trading day, not an extension of the current trading day.
To better illustrate, here is the detailed explanation for FCPO:
6/2/2023 –
9:00 PM – 11:30 PM –>consider session 1 for 7/2/2023 (any open position margin call from 6/2/2023 6:00 PM will +1 in margin ageing)
7/2/2023 –
10:30AM – 12:30 AM –>consider session 2 for 7/2/2023 (Margin call T+1)
7/2/2023 –
2:30 PM – 6:00 PM –>consider session 3 (final session for 7/2/2023 and margin call T+1 before 6:00 PM)
7/2/2023 –
9:00 PM – 11:30 PM –>consider session 1 for 8/2/2023 (any margin call position that carries from 6/2/2023 session 1 will +1 to the margin call ageing and become margin call T+2)
Dispute
What is the process if I want to lodge a complaint?
You may download the complaint form here, fill in the details, and forward it to tafcomplaint@ta.com.my or print and drop it at TA Futures Sdn Bhd office.
How long does it take to receive the complaint result?
The duration of the process may differ on a case-by-case basis. It is to ensure the process is fair to all parties without prejudice.
What else can I do if I am not happy with the TAF internal complaint result?
If you are not satisfied with our final response, you may refer your complaint to SIDREC within 180 days from the date of our response.
Contact us
-
TA Futures Sdn Bhd (340271-W)
32nd Floor, Menara TA One
22, Jalan P. Ramlee 50250,
Kuala Lumpur, Malaysia. - +603-2072 4832
- +603-2072 5001
- tafdealing@ta.com.my